FAQ
My Acrylic pin/ keychain is all scratchy and looks strange!?
Yes your acrylic keychain or pin may look strange upon arrival with scratches on it. This is because it has a thin plastic cover to protect it from scratches during travel and packing. Only the plastic cover is scratched and not the actual item. Simply peel off the light cover, and you'll have a scratch-free item!
If your item is scratched underneath the cover, please get in touch with us with photos of your item.
If you have a physical disability and need help peeling the cover before the item is sent to you, please let me know so I can do it for you.
Shipping
Where is my package coming from?
Packages (except digital items) are all made packaged and shipped out from Delaware, USA
How much will shipping cost me?
The price of shipping is based on the shipping address and weight.
When will my package arrive?
Shipping speed is determined by the shipping level you choose at checkout. We have no control over shipping speed.
Actual delivery times depend on your country's customs process and postal services.
Caring for your Patches
Spot Cleaning Your Patches
Spot Cleaning, Dust, and Animal Hair
Our patches are usually made from fabric backing, muslin, cotton thread, or polyester thread.
These fabrics are made from artificial materials and require special care when being cleaned.
I Recommend lightly spot cleaning your patch as following:
Spot clean your patch with lukewarm water, gentle soap or detergent (like Tide Free & Gentle or my favorite ), and a clean towel or soft toothbrush.
Rub the towel or toothbrush carefully but firmly on the stain
Allow the cleaned area to dry naturally
Other than soap/detergent, you can also use rubbing alcohol and alcohol cleaning wipes.
Use a lint roller or washi tape to remove any dust, fuzzies, or other light debris from your patch.
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Washing Patches
It is not recommended to machine wash your patches; unfortunately, washing machines can result in scrunched-up patches, loose threads, and parts washing/melting off!
However, if you must get your patch wet, we suggest hand washing it. Please do NOT dry patches in the dryer; instead, use a hair dryer or let them air dry.